At Obssez, we aim to process and dispatch orders as quickly as possible. Customers may request an order cancellation subject to the following conditions.
Cancellation Before Dispatch
Customers may request cancellation of an order before it has been dispatched. To request a cancellation, please contact Obssez Customer Support as soon as possible and provide your order number and contact details.
If the order has not yet been processed or dispatched, we will make every reasonable effort to cancel it.
Cancellation After Dispatch
Once an order has been dispatched or handed over to the courier service, it cannot normally be cancelled.
Prepaid Orders
If a prepaid order is successfully cancelled before dispatch, any eligible refund will be processed through the original payment method, where applicable.
Refund processing times may vary depending on the payment provider, bank, or financial institution.
Cash on Delivery Orders
Cash on Delivery (COD) orders may be cancelled before dispatch by contacting Obssez Customer Support.
Cancellation by Obssez
Obssez reserves the right to cancel an order in certain circumstances, including product unavailability, incorrect pricing or product information, payment verification issues, suspected fraudulent activity, or circumstances beyond our reasonable control.
If Obssez cancels a prepaid order, the customer will be eligible for a refund of the amount paid.
Contact Us
For order cancellation requests, please contact Obssez Customer Support as soon as possible and provide your order number.