At OBSSEZ, we want you to be satisfied with your order. Because our products are cosmetic and personal-care items, returns, exchanges, and refunds are subject to the following conditions.
Damaged, Defective or Incorrect Items
If your order arrives damaged or defective, or you receive an incorrect item, please contact us within 24–48 hours of delivery.
To help us process your claim, please provide:
- Your order number
- Clear photographs or a short video showing the issue
- Photographs of the packaging or shipping label, where reasonably required
Once the claim has been reviewed and approved, OBSSEZ may offer an appropriate replacement, exchange, or refund, depending on the circumstances.
Hygiene & Opened Products
For hygiene and safety reasons, opened, used, tested, or tampered cosmetic and personal-care products cannot be returned or exchanged, except where applicable law requires otherwise.
Refunds
If a refund is approved, it will be processed through the original payment method, where applicable.
The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, or payment service provider.
Shipping charges are generally non-refundable unless the claim relates to an incorrect, damaged, or defective product supplied by OBSSEZ.
Change of Mind
Returns, exchanges, or refunds due to change of mind or personal preference will not normally be accepted once a product has been opened or used.
How to Submit a Claim
To request a return, exchange, or refund, please contact OBSSEZ Customer Support within 24–48 hours of delivery and provide your order details along with any required supporting evidence.
Email: info.obssez@gmail.com
WhatsApp: 0301-4389186
Our customer support team will review your request and provide further instructions.