This Privacy Policy explains what information OBSSEZ collects when you visit our website or place an order, how we use it, and the choices you have. OBSSEZ is a skincare and haircare brand based in Lahore, Pakistan.
Information we collect
- Order information — your name, delivery address, phone number, email address and order details when you place an order.
- Communications — messages you send us through the contact form, by email or on WhatsApp.
- Account information — if you choose to create an account, the details saved to that account.
- Technical information — basic data your browser sends automatically, such as your IP address and browser type, and cookies used to operate the site (see below).
You can check out as a guest without creating an account.
How we use your information
- To process, pack, deliver and support your orders.
- To contact you about your order, including delivery updates and, for international orders, shipping charges.
- To respond to your enquiries.
- To operate, secure and improve our website.
- To meet legal, tax and accounting obligations.
Payments
We currently offer Cash on Delivery and direct bank transfer. If you pay by bank transfer, you share your payment reference with us so we can match your payment to your order. We do not collect or store card details on this website.
Sharing your information
We share information only where needed to run the store — for example with our delivery and courier partners so your order can be shipped, and with service providers who host and maintain the website. We may also disclose information where required by law. We do not sell your personal information.
Cookies
Our website uses cookies that are necessary for it to work — for example to remember the contents of your cart and to keep you signed in if you have an account. Your browser settings allow you to block or delete cookies, though some parts of the site may not function correctly if you do.
Keeping your information
We keep order and communication records for as long as needed to provide our service and to meet legal and accounting requirements, then delete or anonymise them.
Your choices
You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. To make a request, contact us using the details below.
Contact
For any privacy question or request, email info.obssez@gmail.com or message us on WhatsApp at +92 301 4389186.